Refund policy

At Royal Sidr, we are committed to delivering premium Yemeni Sidr honey with the highest quality standards.

Due to the nature of our product (food item with a long shelf life of up to 3 years), we do not accept returns or exchanges.

Damaged Items:
We only accept claims if the product arrives physically damaged (e.g., broken jar).

To qualify:
- You must contact us on the same day of delivery
- Provide clear photos of the damaged product and packaging
- Include your order number

Claims reported after the delivery day will not be accepted.

If your claim is approved, we will send a replacement. No refunds will be issued.

We reserve the right to deny any claim that does not meet these conditions.

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